Return & Exchange Policy

Indian Silk House Agencies takes utmost pride in its policy making since all its policy is designed to benefit its Customers. Every transaction by a Customer is not a sale for us but it is an investment for us. That’s how Indian Silk House Agencies is able to build a Brand that is known for its Trust, Quality & Value! Our primary goal is to satisfy our customers.

Indian Silk House Agencies is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

Cancellation Policy:
1. If unfortunately you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel. Our team will get back to on your request and cancel the same after speaking with your mentioned time.
2. If you cancel your order before it is shipped, we will refund you the entire amount. In such cases, the order amount will be refunded but with any transaction free charged by the bank deducted. The refund shall take 5 to 7 working days to process depending on our payment gateway.

Return Policy:
1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
2. If you do not like the product or received wrong product, you will have to raise a return request from given above link. There is Return / Exchange option available to choose from and we will arrange for the pickup from your doorstep. You can return it within 30 days but you have to raise return request within 48hrs of receiving the products.
3. Incase of return due to "did not like the colour" or "did not like the product in reality" or "product did not suit me" etc; you can return the order but a charge of Rs.250 will be levied for reverse pick up. This fee is not charged by us, it is the cost of the courier services that the courier team takes. You can avoid this charges by sending the parcel at your cost via any courier partner you prefer. In case of this option, please make sure you share all details (order ID, courier name, tracking id, photo of packed parcel) on email: [email protected]

NOTE: If any order return refused by our customer service where your order is eligible for return or you have not received your refund money after over your deadline complain your issue with your order number to [email protected]

Return request will only be accepted through this link: CLICK HERE
(Before initiate any return please read clearly below our return, Cancel and exchange polices)