Do You Check This When You Shop Online?

Do others accept RETURN?

If there is a defect or damage in the saree that you are retuning / exchanging or if a wrong saree is sent to you then we will pay for the to and fro shipping cost of the Saree. If you are exchanging the product that you do not like, you will have to bear the to and fro shipping cost.We request you to please confirm with us before sending the parcel back. For domestic customers, we do have the facility ofgetting the reverse pickup done. Please note that the reverse pickup charge is Rs.250.After it is done, it takes minimum 72hrs for the issuance of the credit note or the cash refund. For international customers, the product will have to be sent to us from a registered courier company within 30days after receiving the parcel. Once we receive the parcel, it is sent to our Quality Check department for examination. Depending on the result, we issue Credit note or Cash refund accordingly.


Do others give your MONEY back?

For return of any product having manufacturing defect or damage, we would make our best efforts to ensure that the same or similar piece is sent to you. However, if you are unsatisfied, we will ensure that your entire money is refunded to you without any deductions. We will take 7-10 working days to process the same. The balance amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card.

For exchange of sarees that you have ordered and later have decided to change it,we shall ensure that you are provided with all the assistance to see a varied range of our collection so you can choose another saree. However, should you still decide not to choose any saree, we shall issue you a Credit Note in your Account ( usually it takes 5 -7 business days to issue the Credit Note ) that you can later utilize / redeem when you make an online purchase.


Do others give ANY After-Sales Services?

Yes, you will get prompt replies technically within 24 hours. You can email us at info@indiansilkhouseagencies.com , Call or WhatsApp us at +91 9836507444. We are known best for our customer services and our main moto is Customer Satisfaction.


Do others give a Certificate for your saree?

Yes, you will get the authenticity certificate for the pure silk sarees. We have the government authorized Silk mark and Handloom certificate.